Last updated: [Nov., 2025]
At PawForever, we understand how deeply your pet means to you, and we are committed to providing you with a heartfelt experience. We want you to be completely satisfied with your purchase. If for any reason you are not happy, we are here to help guide you through our Refund and Returns process.
1. Refund Policy
1.1 Eligible Refunds
We offer a 30-day money-back guarantee on products purchased directly from our website. If you’re not completely satisfied with your purchase or it’s not what you expected, you may return it within 30 days from the date of delivery for a full refund.
1.2 Refund Conditions
To be eligible for a refund:
- The product must be unused, undamaged, and in its original packaging.
- Personalized or custom products (such as the pet holographic memorials) are non-refundable unless there is a defect or mistake in the production process.
1.3 Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed and credited back to your original payment method within 7-10 business days.
2. Returns Policy
2.1 Return Eligibility
You can return your purchase for any reason within 30 days of receiving it. However, please note that customized or personalized items (such as AI-generated pet memorials or any other product with a customized image) are not eligible for return unless there is an issue with the item or it was not created according to your specifications.
2.2 Return Conditions
To return a product, it must meet the following conditions:
- The product is in original, unused condition.
- All packaging materials, including boxes, accessories, and instructions, must be included.
- You are responsible for return shipping costs unless the return is due to a defect or error on our part.
2.3 Return Process
To initiate a return, please contact our customer support team at [piercewang110@gmail.com] or via our website’s contact form.
You will receive instructions for returning the product, along with a return authorization number.
Once we receive the returned product and confirm its condition, we will process your refund or issue a store credit based on your preference.
3. Damaged or Defective Products
If your product arrives damaged or defective, please notify us immediately within 7 days of receiving your order. We will happily send a replacement or issue a full refund at no extra cost to you.
To process this, please:
- Send us a photo or video of the damaged or defective item.
- Provide your order number and a description of the issue.
4. Shipping Costs
- Return shipping: Customers are responsible for the return shipping costs unless the item is defective or damaged.
- Refund Processing: Shipping costs are non-refundable unless the return is due to an error on our part.
5. How to Contact Us
If you have any questions or need assistance with your return or refund, please reach out to us at:
📩 Email: [piercewang110@gmail.com]
6. Changes to Our Refund and Returns Policy
We reserve the right to update or change this Refund and Returns Policy at any time. Any updates will be posted on this page with an updated “Last Updated” date.
We encourage you to review this page periodically for any changes.
By making a purchase on our website, you agree to the terms and conditions outlined in this Refund and Returns Policy.
Summary of Key Points:
- 30-day money-back guarantee on most items.
- Customized products are non-refundable unless defective.
- Return products in original condition.
- Damaged items will be replaced or refunded at no cost to you.